I work in a lot of corporate as well as public sector settings and I am always amazed at the intellectual horsepower found among corporate executives, partners in professional services firms and SES leaders in the Federal Sector.  Unfortunately, this intellectual horsepower goes partially untapped because of one thing -  the lack of regular feedback.  This is certainly not true for all organizations yet in our experience it is for most.

Can you imagine the implication if guided missiles, satellites, GP-S’s, or your own body’s temperature gauge had no feedback mechanisms built in?  Bottom line, they would not work and in the case of the later the lack of a feedback mechanism would lead to death!  Now look at your organization and ask yourself -

• How effective are we at giving each other constructive feedback?
• If and when we do – what impact does it have on our performance and profitability?
• What, if anything, keeps us from having a more feedback rich culture (e.g. we are too polite to each other, we live in silos, etc.)?

Here are some common challenges that hinder an organization’s ability to improve performance through feedback: (more…)